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Introduction What we plan to do How we’ll get it done Events Andy’s Update Back President’s Letter Transit in a State of Emergency Executive Summary Back Transform the Subway Reimagine the Bus Network Accelerate Accessibility Engage and Empower Employees Back Agility & Accountability Safety, Security & Resiliency Customer Service & Communication Introduction President’s Letter Transit in a State of Emergency Executive Summary What we plan to do Transform the Subway Reimagine the Bus Network Accelerate Accessibility Engage and Empower Employees How we’ll get it done Agility & Accountability Safety, Security & Resiliency Customer Service & Communication Events Andy’s Update The plan to modernize New York City Transit Scroll : The Plan to Modernize New York City Transit #fastforwardnyc What’s new Changes for Service Changes” and beyond We are overhauling the language we use in our Service Status box on MTA.info and other digital channels. Learn more Bronx bus redesign Over the next year, we’re taking a holistic, blank-slate approach and looking at Bronx bus service from a fresh perspective. Learn more Customer satisfaction survey We’re launching a quarterly customer satisfaction survey. Let us know about your experiences with New York City Transit and become eligible for free rides. Learn more A Letter From the President "What is needed isn’t mere tinkering, a few tweaks here and there. What must happen is sustained investment on a massive scale if we are to deliver New Yorkers the service they deserve and the transit system this city and state need." Read More Executive Summary Here’s what we can accomplish over the first five years: upgraded CBTC signal systems on 5 new lines, more than 50 new accessible stations, state of good repair work at more than 150 stations, redesigned bus routes across the 5 boroughs and more. Learn More What we plan to do We will deliver on four equal priorities by grounding everything we do in our foundations of Agility & Accountability, Safety, Security & Resiliency, and Customer Service & Communication. We propose doing in 10 years what was previously scheduled to take more than 40, including major progress in the first 5 years. This means lines that are currently capacity-constrained will be able to carry more people, more smoothly, and reliably. Learn More How we’ll get it done Learn More header Banner What’s new Video From the President Intro Executive Summary Intro The Plan Priorities Intro The Plan Foundations Intro Submit your feedback Questions? Comments? We want to hear from you. Name * First Name Last Name Email Address * Subject * Message * Feedback Type * Feedback on Thanks for sharing your feedback on : The Plan to Modernize New York City Transit. Creating the transit system New York deserves requires all hands on deck – and we appreciate you stepping up to help. We’re reviewing everything submitted by our customers and may follow up if we need to clarify anything. To progress, Sarah Meyer Chief Customer Officer, MTA New York City Transit" Download the plan / Contact Us / Careers / Transparency / Privacy Policy /...